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At Halo Hair, we want customers to have a clear understanding of our return and refund process. This Refund & Return Policy explains general rules for returns, damaged or incorrect items, exchanges, refund timing, and related support.
This content is a business policy draft for our ecommerce store in Pakistan and may be updated from time to time. For case-specific help, customers should contact support at [email protected].
To be eligible for a return, items should generally be unused, in their original condition, and returned with original packaging, tags, accessories, and proof of purchase where available. Returned products must be inspected before approval.
We may refuse returns that show signs of use, damage caused after delivery, missing parts, altered packaging, or other conditions that make the item unsuitable for return.
If you receive a damaged, defective, or incorrect item, please contact us as soon as possible after delivery and provide your order information along with clear photos if requested. We will review the issue and, where appropriate, offer a replacement, exchange, store adjustment, or refund based on the situation and stock availability.
For hygiene, safety, clearance, or product-specific reasons, certain items may not be eligible for return unless they arrive damaged, defective, or incorrect. Non-returnable items may include:
If you are unsure whether an item can be returned, please contact support before sending it back.
To request a return or refund, please contact us at [email protected] with your order number, product name, reason for return, and any supporting photos if relevant. Our team may provide return instructions, approval steps, and the address or process to follow.
Items should not be returned without first contacting support, as unauthorized returns may be delayed, refused, or difficult to process.
Once a returned item is received, we will inspect it to confirm its condition and eligibility. Approval of a refund, exchange, or replacement depends on the inspection result and the circumstances of the request.
If the return does not meet the policy conditions, the item may be sent back to the customer or the request may be declined.
If a refund is approved, we will process it using the original payment method where possible. In some cases, alternative refund arrangements may be used if the original payment method is unavailable or unsuitable.
Refund timing can vary depending on the payment provider, bank, and method used. Processing may take several business days after approval.
If you prefer an exchange and the item is eligible, we may offer a replacement or exchange subject to stock availability. If the same item is not available, we may discuss alternative options with you.
Original shipping charges are generally non-refundable unless the return is due to our error or the item arrived damaged or defective. Return shipping costs may be the responsibility of the customer unless otherwise confirmed by our support team.
If a replacement is approved for an error on our side, we may assist with the related shipping arrangement at our discretion.
Customers should report delivery issues, damaged parcels, missing items, wrong items, or product defects as soon as reasonably possible after receiving the order. Delayed reporting may affect our ability to verify the issue and offer a remedy.
If you need to cancel an order, please contact us immediately. Orders that have already been processed, packed, shipped, or handed to the courier may no longer be eligible for cancellation. If cancellation is possible, any refund will be handled according to payment status and processing stage.
For returns, refunds, exchanges, or any order-related concern, please contact Halo Hair at [email protected]. Customers should contact support for case-specific assistance before sending any item back.